Refund policy

Rosamie – Return, Refund & Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at rosamie1030@gmail.com.

Please note: Returns will need to be sent to the following address:

Aashi Anupama Heights
5th Floor, Flat No. 5A
T.R. Phukan Road, Bharalumukh
Guwahati – 781009
Assam

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at rosamie1030@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at rosamie1030@gmail.com.

Rosamie – Exchange & Return Policy

At Rosamie, we prioritize quality and customer satisfaction. Please read our exchange policy carefully before placing an order.

1. Exchange Eligibility Window

Exchange requests must be raised within 48 hours of receiving the parcel.

After 48 hours, the exchange window will be closed and no requests will be accepted.

To request an exchange, contact us at:

Email: rosamie1030@gmail.com
WhatsApp: 70999-75175

With your order number and reason for exchange.

Our team will contact you within 24 hours of receiving the query.

2. Valid Reasons for Exchange

Exchanges are only accepted for size issues.

No exchanges will be entertained for choice issues, design preference, or color expectations.

Please refer to our size chart before placing an order.

3. Product Condition for Exchange

To be eligible for an exchange:

The garment must be in unused, unworn, and unwashed condition.
All original tags and packaging must be intact.
Exchange will be processed only after the returned article is received and passes our quality check.
Our team will contact you once the package is received for exchange.

4. Availability & Credit Note

If the required size is not available, a credit note will be issued deducting the shipping charges paid during the purchase.

The credit note is valid for 30 days from the date of issue.

The credit note must be shown at the time of the next purchase.

Items purchased during sale or discount will not be eligible for exchange.

5. Non-Exchangeable Items

Products purchased during sale, promotions, or discounts are not eligible for exchange.
We do not provide a return or refund option.

6. Quality & Defect Complaints

All products undergo a thorough quality check before dispatch.
Complaints regarding defects or damage will not be entertained unless reported immediately within the 48-hour window with proper proof.
Please note: Slight colour variations may occur due to photography lighting. We try our best to display the true colour.

7. Shipping & Courier Responsibilities

All shipping charges for exchange will be borne by the buyer.
The buyer must send the article through a verified courier service.
The article must be properly packed and shipped to: